Your Job

Customer satisfaction is key to us! As our Business Support manager you will be responsible for delivering world class service and support to our customers. You will be a part of a young team of motivated people from all over the world. Building a product that makes sense for merchants and also makes the world a little better.

 
Your responsibilities

• Respond to customers’ and companies’ inquiries using all available channels
• Build and maintain best practices and enable customers to solve their own issues
• Answer incoming queries from customers and colleagues acting as a 2nd line support
• Manage practical routines in relations to Shopbox own accounting and office maintenance
• Preparation of monthly revenue reports
• Simple Finance Controlling

Your profile

• A minimum of 2 years experience with support in a similar type of company
• Quick learner and naturally curious about how you can help out
• A high energy level and ability to “smile” through the phone
• A good understanding of retail and point-of-sale
• Energetic and proactive, thorough and detail oriented. Like working with numbers and analytics
• A professional level of skills in the MS office tools mainly Excel
• Preferably your studies have included some level of economics and/or finance
• Excellent writing and communication skills
• Native Danish level and excellent English skills
• Don’t like having “tickets” in a queue. You take pride in quick response
• Strong organizational skills and interest in a diverse set of responsibilities
• A flair for numbers and interest in organizing and filling receipts
• Motivated by a mix of routine things and a few unexpected things every day

Your reward

• An entrepreneurial and free environment
• Joining a company on the verge to grow big
• Great colleagues and a social working environment
• Nice location in central Copenhagen
• Competitive salary

Application
If you see yourself in this role please write us a short email with CV and/or cover letter. If you have questions about the job please contact Christian Zigler at cz@shopbox.com

For more information please visit www.shopbox.com